Our customers' satisfaction is our number one priority.

We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.

Any returns must be in the original packaging with proof of purchase.

We proudly stand behind the quality and craftsmanship of our product. For your peace of mind, we offer a 2 year warranty, ensuring exceptional customer support and a product that you and your dog can rely on for years to come.

Rest easy knowing that with our 2 year warranty, your purchase is protected, and our support is always just a message away.

Please note: Waggy’s warranty does not cover any damage caused by the consumer.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Your order will be fulfilled within a 24 hour window. Standard delivery usually takes around 2-5 business days.

If your order hasn't arrived after 7 days, please contact us.

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to contact us with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!