Frequently Asked Questions

These questions are compiled along with their corresponding answers to provide quick and easy access to information for users.

30 Day Risk-Free

We have an iron-clad risk-free 30-day policy that begins only when you receive the product!
If you don't have a positive experience for any reason, we will do whatever it takes to make sure you are 100% satisfied with your purchase.
If you have any queries, please do not hesitate to contact us at admin@waggy.life


We provide detailed sizing information for each of our products, including collars.

To determine the appropriate size for your dog, measure their neck circumference and compare it to the sizing chart provided on the product page.

If you are unsure, please contact our customer service team for assistance at admin@waggy.life

You may cancel your order for a free cost within 12 hours of making your order by responding to the order confirmation email.

You may then cancel if the goods have not yet been sent. The order cannot be canceled after it has been sent.

If you fulfill the "cancel order" criteria. Your refund will be processed within 1-2 business days.

This will be the "customer's remorse."

(This happens when the customer purchased the wrong product, it doesn't fit, or they no longer want the item)

It will be the customer’s responsibility. Please double check the Sizing Guide to make sure the product fits.

Please contact our team immediately if you need to change or cancel your order but we unfortunately cannot make any changes or cancel your order after it has left our warehouse.

Preferred ways of contact would be email - response time will be within 2-3 hours.

Email: admin@waggy.life
Phone number: (571) 395-7097

Once your product has been dispatched, you will receive a tracking number that will allow you to follow it until it is delivered to you. You also can track your order by using your tracking number from “Tracking Your Order” on top of our home page.

Extra charges like Import tax, duties, and related Customs fees if applicable, are determined and charged by the Customs office of the destination country and the cost is not covered in payments you made to us. Please contact your local Customs office directly for further details.

Shipping & Delivery

Handling Time: 1 Business day (Monday-Sunday)

Domestic shipping can take up to 2-5 business days.

Foreign shipping could take up to 7-14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Free Shipping for all Nationwide Orders in the US.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region. Please refer to our Shipping Policy.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Returns & Refunds

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within a month after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Actual cost of return shipping. Read more details regarding our Shipping Policy.

Warranty & Repair

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Please email admin@waggy.life with your order number including a photo or video of the fault. The pictures/videos of the product must show that the product is unused, has all the tags intact.

We will be sure to send you a replacement or issue you a full refund.

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept all major credit and debit cards, including Visa, MasterCard, American Express, Discover, Shop Pay, Google Pay

Shopify Payments: This is Shopify's built-in payment processor including credit and debit cards, Apple Pay, and Google Pay.

Third-Party Payment Gateways: Shopify integrates with a wide range of third-party payment gateways, including PayPal, Stripe, Authorize.net, Amazon Pay, and many more.

Free returns

Returns within 30 days receive a full refund.

Worldwide shipping

Ship anywhere, rates available at checkout.

24/7 support

Email us anytime at admin@waggy.life